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Please fill in the below form to request a booking.

* This is not a confirmed booking, we will contact you to verify all the booking details

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General Information


Booking your appointment

Not only are our therapists world class but our front desk team are trained to assist you in every possible way when scheduling your spa experience. Call us on 011 894 6224 | 011 794 6031/2 or just pop in and we will help you book the treatment or package that is perfectly suited to you. You will be required to supply credit card details or your gift voucher number in order to secure your booking. Please have these details handy when booking to avoid delays.


Cancellation Policy

We have a strict 24 hour cancellation policy. All treatments that are not cancelled within this time will be charged for. If you have booked with a gift voucher your voucher will be redeemed.


Group or Package Bookings

Upfront payment is required for all groups(more than 2 people coming to the spa at the same time.) Detailed information is required for each and every member of the group; so please ensure that you have this information ready before booking as this will allow for a swift and seamless booking process. *Please note that in the case of packages and group bookings, a 48 hour cancellation policy applies.


Arrival at the Spa

We kindly request that you arrive at the spa 30 minutes before your treatments are scheduled to start. This will allow you time to make yourself comfortable as you slip into our world and away from yours. Switch off your cell phone, change into a fluffy robe, snuggly slippers and forget your worldly troubles, even if it’s only for an hour. This will also give you time to relax in our relaxation lounge, sip on a hot or cold beverage and complete a consultation card so that your therapist can ensure a tailor-made treatment just for you.


Do not forget!

If your treatments include the Floatation Pool or the Rasul Chamber, please remember to bring your swimming costume.


Spa Etiquette – Be good!

Treatments are constantly taking place so we ask that you talk in hushed tones and respect others as they relax. No smoking or eating is allowed in the spa. P.S. Please switch off your cell phone and leave it in your locker to enjoy ultimate relaxation.


Pregnant or Breastfeeding

Please let your therapist know! It is vital that your treatment is tailored accordingly so as to ensure you and your precious cargo are looked after in the best possible way.


Personal Belongings

We suggest that you lock your jewellery, cell phones and any other valuables away in your allocated locker for the duration of your stay at Urban Glow Day Spa. The spa does not accept responsibility for any loss or damage to property suffered as a result of any cause whatsoever.